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Here are some quick answers to our most frequently asked questions.
When will I be charged?
If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
My payment has been declined
Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them. Always double check your billing address and make sure the CVV (the number on the back of your card) is correct.
I received an incorrect item
First, we are very sorry. We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care team with the order number and the incorrect item’s name and number. You can do this by filling out the form above.
Can I change my order?
We are unable to change any part of your order or change the delivery or payment method once your order is complete. We do want to help though. Contact us using the form above and we’ll guide you through our return process.
I'm having technical issues
If you’re having problems accessing our website, we suggest that you have the latest version of your chosen browser. If you do and are still having issues. Contact us using the form above and we’ll help you.