Help & FAQs

For all orders within the United States, we accept all major credit cards (Visa, MasterCard, American Express, and Discover) as well as PayPal, Apple Pay, Google Pay, and Venmo.

Payment will be taken immediately and you will receive an email confirming that your order has been successful.

Yes! Kentucky Branded Gift Cards can be used for online purchases. There is no expiration date on our gift cards.

Don’t worry! This is only a temporary authorization. It will fall off of your card within 24 hours.

We are very sorry to hear this. Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them. Always double check your billing address / zip code and make sure the CVV (the number on the back of your card) is correct.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Your item needs to have the receipt or rewards account information.

Holiday Return Policy

The return window for purchases made during November 1st - December 24th, 2025 has been extended until Janurary 31st, 2026. Original tags must be attached, and you must have a receipt or associated rewards member account from your purchase. Items must be unworn and in the same conditions you purchased them in, free of any odors or stains. Clearance items are still considered FINAL SALE.

All items purchased via a promotional deal (e.g. BOGO, 2 for $40, etc) are EXCHANGE only, unless all items are returned.

First, we are very sorry. We want to sort out any issues with incorrect items straightaway. Please contact us or email at support@kentuckybranded.com and we promise to make it right!

We may be able to edit an order before it's been fulfilled. Please contact us immediately if you need to change your order after it's been placed.